FAQs
Frequently Asked Questions
What is My Store-Bentype?
My Store-Bentype is an online shop that sells smart home devices to make your home safer, more comfortable, and easier to control.
Where is My Store-Bentype based?
We’re a U.S.-based online store, and we ship smart home products directly to your doorstep anywhere in the United States.
Are your products easy to use?
Yes! Our smart devices are designed for everyday users and come with clear instructions for simple setup and use.
Do I need to be tech-savvy to use your products?
Not at all. Most products work with your smartphone or voice assistant and are beginner-friendly.
Can I shop without creating an account?
Yes, you can check out as a guest. But creating an account makes it easier to track orders and get updates.
How long does shipping take?
Most orders ship within 1–3 business days. Delivery usually takes 3–7 business days, depending on your location.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $50 within the U.S.
How can I track my order?
Once your order ships, we’ll email you a tracking number so you can follow it online.
Do you ship internationally?
Currently, we only ship within the United States.
Can I change or cancel my order after placing it?
You can change or cancel your order within 2 hours of placing it by contacting our support team.
What payment methods do you accept?
We accept credit cards, debit cards, PayPal, Apple Pay, and Google Pay for fast and secure checkout.
Is your payment process secure?
Yes, we use encrypted payment systems to keep your information safe.
Do you offer payment plans or financing?
Yes, we offer “buy now, pay later” options at checkout through trusted providers like Klarna or Afterpay.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
How do I return a product?
Contact us for a return label and instructions. Once we get your item, we’ll process your refund.
Are return shipping costs covered?
We cover return shipping if the item is damaged or incorrect. Otherwise, the customer pays for return shipping.
Are your devices compatible with Alexa or Google Assistant?
Yes, most of our products work with Alexa, Google Assistant, or both. Check the product page for details.
Do you provide setup help?
Yes, we include setup guides and offer online support if you need help installing your device.
What if my product stops working?
Contact our support team. We offer troubleshooting tips and may replace faulty items under warranty.
Do your products come with a warranty?
Yes, most devices come with a 1-year limited warranty. Specific terms are listed on each product page.
Is my personal information safe?
Yes, we take your privacy seriously and use secure systems to protect your data.
Do I need an account to order?
No, you can check out as a guest. But an account gives you faster checkout and order tracking.